Privacy Policy

1. Information We Collect

We may collect:

• Account information such as name, email address, company name, and login credentials.
• Business content you enter into the Platform, including customer records, designs, quotes, jobs, invoices, inventory data, and related files.
• Support and contact information submitted through forms, email, or other support channels.
• Technical information such as IP address, browser type, device information, and basic usage logs needed to operate and secure the service.
• Payment-related information processed by our payment provider when you subscribe. We do not store full payment card numbers on our servers.

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Platform
• Create and manage company accounts and user access
• Process subscriptions and billing through our payment partners
• Respond to sales, support, and demo requests
• Protect the Platform against abuse, fraud, and security incidents
• Meet legal, accounting, and compliance obligations

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers that help us host, email, process payments, or operate the Platform
• Integration partners you choose to connect (for example, accounting tools), only as needed for the integration
• Legal authorities when required by law or to protect rights, safety, and security

Company workspace data belongs to the business account that created or controls it. Account administrators may access user activity and business records within their company.

4. Data Storage & Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You are responsible for protecting your login credentials and for configuring user access within your company account appropriately.

5. Cookies & Similar Technologies

We may use cookies or similar technologies that are necessary for authentication, session management, security, and basic site functionality. Disabling required cookies may prevent parts of the Platform from working correctly.

If enabled in our configuration, we may also use Google Analytics to understand site usage and conversion events such as trial sign-ups and demo requests. Google may process technical data according to its own policies.

6. Data Retention

We retain account and business information for as long as your subscription or company account remains active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal obligations. You may request account closure or data deletion subject to applicable law and legitimate retention needs.

7. Your Choices & Rights

Depending on applicable law, you may have rights to:

• Access or correct personal information we hold about you
• Request deletion of personal information, subject to legal exceptions
• Update account profile details inside the Platform
• Ask us about how your information is used

To make a privacy request, contact us using the details below.

8. Children’s Privacy

The Platform is intended for business use by adults. We do not knowingly collect personal information from children.

9. International Users

The Platform may be operated from Kosovo or other locations where we or our service providers maintain systems. If you access the Platform from another country, your information may be processed in a different jurisdiction with different data-protection rules.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will change when we do. Continued use of the Platform after an update means you accept the revised Policy.

11. Contact Us

For privacy questions or requests, contact:

Draw To Estimate Sh.p.k.

Email: hi@drawtoestimate.com

Or use our Contact page.